We Built a 100-Agent MSP. Here’s the Org Chart.
Every role in a traditional MSP, filled by a named AI agent carrying real industry certifications. This isn’t theoretical. It’s how we operate. We just finished something I’ve been thinking about for months: a complete organizational chart for Flower Insider Technologies. Not the typical three-box diagram with “Sales,” “Operations,” and “Support.” A real org chart. […]
5 Microsoft 365 Settings Every Nonprofit Should Change Today
Most nonprofits running Microsoft 365 haven’t touched the default settings. Here are five changes that protect your data, save you money, and keep you compliant — all doable in an afternoon.
Set Up Claude AI in 15 Minutes: A No-BS Guide
Claude is the AI tool we use every day at FIT. Here’s exactly how to set it up, what to try first, and what it honestly can’t do — no hype, no jargon.
When to Hire an MSP vs. DIY IT (Honest Advice)
Sometimes you need a managed IT provider. Sometimes you don’t. Here’s how to tell the difference — from a company that will honestly tell you if you don’t need us.
The Cybersecurity Checklist for Organizations Under 20 People
You don’t need a six-figure security budget. You need these seven things done right. Here’s the no-fear-mongering checklist for small organizations.
AI Won’t Replace Your Bookkeeper (Here’s What It Will Do)
The headlines say AI is coming for accountants. The reality is more interesting — and a lot less scary. Here’s what AI actually does in bookkeeping, and why your bookkeeper just got a promotion.
How We Built an AI Assistant for Our Bookkeeper (And Why You Should Too)
We built an AI assistant that connects directly to QuickBooks Online and saves our bookkeeper hours every week. Here’s exactly how we did it — the wins, the failures, and what we’d do differently.
Case Study: Elijah Institute — Connecting the Dots Between LMS, CRM, and Accounting
How we’re helping a education nonprofit connect Thinkific, Bloomerang, and QuickBooks — without replacing a single tool.
Our CTO Was Skeptical of AI Coding Tools. Then He Tried Claude Code.
An hour-long session. A skeptic converted. And our AI team growing. Today we recorded Andrew trying Claude Code for the first time. He came in skeptical. He left shipping production code.
We Built a Fake IT Company for Fun. Then It Became Real.
My brother Andrew and I have always worked differently. I’m the chaos. He’s the systems. I talk to people. He talks to servers. I’ve bounced between jobs chasing the next interesting thing. He’s climbed the corporate ladder methodically, one rung at a time, until he landed different roles making DevOps engineer money. We worked together […]